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What if guests could see the lunch menu right in the chat?

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From file to conversation

Section titled “From file to conversation”

Restaurant teams upload their weekly menu in the LIVOI dashboard, including date, dish and price. Guests simply ask in the chat about today’s lunch or the whole week.

-80%
fewer questions about the lunch menu
+100%
up-to-date daily info without extra effort
~10 s
until the answer appears in the chat
From the menu to an answer on WhatsApp
  • Knowledge
  • Channel
  • LIVOI tool
  • Result
  1. 1
    Knowledge Upload menu

    Excel or CSV file with date, dish and price.

  2. 2
    Channel Notify guests

    Optional: announcement via WhatsApp template to selected contacts.

  3. 3
    LIVOI tool Understand the question

    “Today”, “tomorrow”, “Friday”: the agent knows the current date and searches the menu.

    get_current_datetime_tool
  4. 4
    Result Answer in chat

    Dish and price – on WhatsApp or in web chat.

User story: a weekly menu that works

Section titled “User story: a weekly menu that works”

Sunday evening: the restaurant updates next week’s lunch menu and uploads the file in the LIVOI dashboard. Regulars can receive a short WhatsApp announcement. Anyone who asks later gets a clear, well-formatted answer right away.

15-second demo: how it sounds in the chat

Section titled “15-second demo: how it sounds in the chat”

Fast, friendly, informative, with no back-and-forth or searching.

Customer

Hey LIVOI, what’s for lunch today?

LIVOI toolrag_search_tool

Lunch_menu_week42.xlsx, Monday

LIVOI

Today’s lunch:
🍝 Spaghetti Bolognese with fresh Parmesan and a side salad — €8.20

Customer

And tomorrow?

LIVOI

Tomorrow’s lunch:
🍛 Chicken curry with rice, mildly spiced with coconut milk — €8.90

Customer

Can I see the menu for the whole week?

LIVOI

Sure, here’s this week’s menu:
🍝 Monday: Spaghetti Bolognese — €8.20
🍛 Tuesday: Chicken curry with rice — €8.90
🌶️ Wednesday: Chili con carne — €8.40
🍖 Thursday: Schnitzel with fries — €9.50
🐟 Friday: Salmon fillet with rice — €9.20

What really changes day to day

Section titled “What really changes day to day”
Before
  • Menus shared as PDFs or printed notices
  • Guests have to check themselves or call
After with LIVOI
  • Central upload in the LIVOI dashboard
  • Always-current answers on WhatsApp and in web chat
  • Announcements to regulars with delivery status

Frequently asked questions

Section titled “Frequently asked questions”

Where is the menu maintained? In the LIVOI dashboard. Staff upload the file there, for example as an Excel sheet with date, dish and price.

How does the information stay current? After a new upload has been processed, LIVOI answers questions using the new menu.

How do I reach guests on WhatsApp? Through the WhatsApp integration. Guests can start a chat via the QR code from the dashboard; announcements are sent as WhatsApp templates. Learn more under WhatsApp.