Your company knowledge. Instantly available.
AI agents that answer questions with sources, fetch data from ERP and business applications, and get tasks done. In chat, on WhatsApp or in Microsoft Teams.
- Operated in Germany
- GDPR-compliant
- Choose any AI model
- Connects to ERP, CRM & MCP
Used by companies in manufacturing, trades and public administration
Where LIVOI helps every day
From real projects with SMEs – from the service technician at the machine to sales in the ERP.
- Service
Step-by-step fault diagnosis
The agent guides service technicians through fault trees and repair guides – even on the road via WhatsApp.
- Product advice
The right kit
From a photo of the registration document to an evidenced parts list with price and fitting time – as a basis for ordering.
- Engineering
Specialist app in the chat
Engineering designs with sliders, live charts and a PDF report, right in the conversation with the agent.
- ERP
Talk to Odoo
Ask for project status, open invoices and due tasks, and create opportunities straight from the chat.
- Knowledge
Manuals that answer
Answers from your documents – with sources and optional answer validation.
- Sales
Inquiries become leads
Answer product questions instantly, create leads in the CRM and hand them to sales with context.
Connect models, knowledge and tools
You choose the model, knowledge and tools. LIVOI coordinates model requests, tool calls and conversations. Together, we determine which integrations fit your process.
LIVOI and its central data stores are operated in a German data center. For AI features and tool calls, content may be sent to the configured services. Their processing location depends on the respective connection.
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The right AI model
LIVOI is model-agnostic. Each agent uses the model that fits the task – for example from OpenAI, Azure or Anthropic.
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Your knowledge, with sources
Manuals, price lists and policies become searchable. Knowledge search provides relevant content and sources from your documents.
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Connected to your systems
Through your own APIs, MCP servers and tools built in the project, the agent reads and writes in ERP, CRM or ticketing.
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Control and traceability
Roles and groups control access. Tool calls can be reviewed in the chat, and the dashboard shows usage and costs.
Inside the platform
Answers from your systems
The agent queries Odoo and your documents. Every tool call stays visible in the conversation, and every answer cites its sources.
Right in the customer's channel
Requests from WhatsApp, Teams and email arrive in one place. The agent replies where the question was asked.
The dashboard also works in a mobile browser.
Process first, then AI
LIVOI is built by P-CATION – with roots in BI consulting for international corporations and more than ten years of experience with our own ERP system. We don't simply copy processes; we walk through them together with your team.
- 2010
BI consulting for corporations
Business intelligence and data analysis for international enterprises.
- 2015
Our own ERP: JASMIN-ERP
Finance, HR, manufacturing, logistics and service for SMEs.
- since 2023
LIVOI
Developed with early customers, introduced to the public in 2024.
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Understand the process
Together with the people who do it every day – including the exceptions.
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Sharpen, don't copy
What can go, what gets standardized, where does a person still decide?
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Build and test
In short iterations, tested on real cases with your experts.
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Roll out and support
Training, contacts and evaluation in operation. Acceptance, not just technology.
Where your team and customers already are
Channels, file storage and business systems can be connected – through ready-made integrations, your own APIs or MCP.
- Odoo
- Your own REST APIs
- MCP servers
- LIVOI API
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WhatsApp -
Microsoft Teams -
Outlook -
SharePoint -
OneDrive -
Gmail -
Google Drive -
Google Calendar -
DATEV -
OpenAI -
Azure -
Anthropic
What our customers say
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„As a provider of railing and handrail kits, it is essential that end customers receive reliable information and quick support when needed. With LIVOI, we expanded this service in a targeted way. Customers now find answers faster about products, configurations, and installation guidance without additional back-and-forth. That relieves our team and creates clearer service workflows.“
Ulrich Neuhaus Managing Director, HUERO Vertriebs GmbH Project scope: Using LIVOI for end-customer consulting and installation support
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„LIVOI significantly reduced internal ping-pong. Many time-consuming follow-up questions can now be clarified directly via WhatsApp, quickly and securely. We consolidated our existing knowledge and made it easier for teams to access. This results in fewer interruptions, better information flow, and faster decisions.“
Arndt Bruening Managing Director, CAB Vertriebs GmbH Project scope: LIVOI for internal communication and knowledge access
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„With LIVOI, we reduced our service handling times by 30-60% - and both our customers and our team can feel the difference. For years, our technical consulting capacity was stretched because many specialized questions could only be answered by individual experts. With LIVOI, we made our complete technical knowledge centrally available for the first time - from repair guides to detailed product information. Through a controlled whitelist, we provide access selectively to our service technicians and authorized dealers. Today, LIVOI handles most technical inquiries independently or guides users step by step through repair processes. Our technicians are clearly relieved and can focus on the complex cases where their expertise is truly needed. The result: faster answers, clearer day-to-day workflows, and a service experience that strengthens our brand sustainably. For us, LIVOI has become an indispensable part of technical support.“
Frauke Jackson Brand, Enablement & AI Governance Lead, Fischer Panda GmbH Project scope: LIVOI for technical support of service technicians
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„For our event and customer support, it was important to strengthen internal workflows and give guests uncomplicated access to information. With LIVOI, we achieved exactly that. Visitors can request tickets, get event information, and receive support without waiting times or media breaks.“
Manuela Kowohl Project Management, Stadthalle Hagen Project scope: LIVOI for customer success and guest service
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„Every minute counts in daily operations, and LIVOI gives us measurable support. Recurring requests are handled more efficiently, coordination is faster, and our team can support customer inquiries consistently at a high level. LIVOI is a valuable addition to our existing setup.“
Karsten Schaefer Sales and Customer Service, Croso International GmbH Project scope: LIVOI for sales-oriented customer communication
Does LIVOI fit your process?
In a demo, we look at your task, the data it needs and possible integrations. You then decide whether to take the next step.