Connect models, knowledge and tools in LIVOI.
LIVOI is an agent harness: the software around the AI model. The platform provides context, executes tool calls and manages conversations and access. You configure which model, knowledge and capabilities each agent uses.
LIVOI and its central data stores run in a German data center. AI features and tool calls may send content to configured services. Their processing locations depend on the respective integration.
View data flows and locations (German)View usage and token consumption in the dashboard and filter by time period.
The dashboard also works in a mobile browser.
Project scope Using LIVOI for end-customer consulting and installation support
„As a provider of railing and handrail kits, it is essential that end customers receive reliable information and quick support when needed. With LIVOI, we expanded this service in a targeted way. Customers now find answers faster about products, configurations, and installation guidance without additional back-and-forth. That relieves our team and creates clearer service workflows.“
Project scope LIVOI for internal communication and knowledge access
„LIVOI significantly reduced internal ping-pong. Many time-consuming follow-up questions can now be clarified directly via WhatsApp, quickly and securely. We consolidated our existing knowledge and made it easier for teams to access. This results in fewer interruptions, better information flow, and faster decisions.“
Project scope LIVOI for technical support of service technicians
„With LIVOI, we reduced our service handling times by 30-60% - and both our customers and our team can feel the difference. For years, our technical consulting capacity was stretched because many specialized questions could only be answered by individual experts. With LIVOI, we made our complete technical knowledge centrally available for the first time - from repair guides to detailed product information. Through a controlled whitelist, we provide access selectively to our service technicians and authorized dealers. Today, LIVOI handles most technical inquiries independently or guides users step by step through repair processes. Our technicians are clearly relieved and can focus on the complex cases where their expertise is truly needed. The result: faster answers, clearer day-to-day workflows, and a service experience that strengthens our brand sustainably. For us, LIVOI has become an indispensable part of technical support.“
Project scope LIVOI for customer success and guest service
„For our event and customer support, it was important to strengthen internal workflows and give guests uncomplicated access to information. With LIVOI, we achieved exactly that. Visitors can request tickets, get event information, and receive support without waiting times or media breaks.“
Project scope LIVOI for sales-oriented customer communication
„Every minute counts in daily operations, and LIVOI gives us measurable support. Recurring requests are handled more efficiently, coordination is faster, and our team can support customer inquiries consistently at a high level. LIVOI is a valuable addition to our existing setup.“
