What if consultation appointments organized themselves?

Consultations: automatic, personal, high-converting

LIVOI recognizes the request for a consultation, briefly clarifies the topic, picks the right calendar and sends the booking link straight into the chat, on the website as well as on WhatsApp.

Result: fewer drop-offs, faster first meetings, more qualified leads.

From first impulse to booked appointment

• Channel
• Skill
• LIVOI tool

1. 1

   Channel Message in chat

   “I'd like some advice.” – via web chat or WhatsApp.

2. 2

   Skill Clarify the topic

   A skill provides the guiding questions: topic, company size, urgency.

   Skill: first meeting
3. 3

   LIVOI tool Choose calendar

   The agent retrieves the right appointment calendar, e.g. demo, consultation or workshop.

   retrieve_appointment_calendar_tool
4. 4

   LIVOI tool Link & label

   Booking link in the chat; the chat gets the label “First meeting” for the team.

   assign_label_to_chat_tool

User story: from impulse to consultation, no detours

Someone comes across an IT company’s product through the website, a webinar or a recommendation. In the past, that impulse led through forms, callbacks and lost time.

Today, one message is enough. LIVOI recognizes the intent, asks one or two follow-up questions and leads seamlessly to booking.

• Intent recognition in natural language (“consultation”, “demo”, “workshop”)
• Calendars are stored in the LIVOI dashboard and available through the appointment calendar LIVOI tool
• Labels sort conversations in the inbox so the team sees at once where an appointment is coming up

15-second demo: feel the difference

Note

The following chat messages are a simplified example, not actual system output.

Prospect

Hi, I saw your product and would like some advice on it. How does that work?

LIVOI

Hi! Great that you’re interested in our solution. Are you more interested in how it’s used in a company or in technical details?

Prospect

How it’s used – I’d like to understand what LIVOI can do for our marketing.

LIVOI toolretrieve_appointment_calendar_tool

Calendar “AI first meeting”

LIVOI toolassign_label_to_chat_tool

Label “First meeting”

LIVOI

Then an AI first meeting is exactly right: it covers potential, use cases and possible integrations with your systems. Just pick a time that suits you:

Open AI first meeting

What really changes day to day

Before

• Long callback and form processes
• Staff assign calendars manually
• High drop-off between interest and booking

After with LIVOI

• Automatic intent recognition in web chat and on WhatsApp
• Booking directly from the chat
• Labeled conversations in the inbox for follow-up

Frequently asked questions

How does LIVOI find the right calendar?

Through the agent’s instructions and the descriptions of the stored calendars. If it’s unclear, LIVOI briefly asks before choosing a calendar. In expert mode, the tool description can be refined further.

Can the appointment go straight into our own booking system?

Yes. If the booking system offers an API or an MCP server, a custom tool or MCP client can check available slots and create appointments.