Overview
Use cases
Section titled “Use cases”Discover how LIVOI is used in practice: from booking appointments in chat and searching manuals to agents that work directly in your systems.
What a LIVOI agent is made of
Section titled “What a LIVOI agent is made of”Every use case is built from the same building blocks. An agent gets a model of your choice, instructions and skills, knowledge from your files and tools to retrieve data or take action. It is available in LIVOI Chat, on WhatsApp, in Microsoft Teams or through the LIVOI API.
Channels
- LIVOI Chat
-
WhatsApp -
Microsoft Teams - LIVOI API
LIVOI agent
Model-agnostic: each agent uses the model that fits the task.
- OpenAI
- Azure
- Anthropic
- your own endpoints
Role, tone and reusable ways of working.
- Draft a quote
- Check a complaint
Files are prepared and searched with source references.
- Excel
- Manuals
One shared chat context: agents can take turns within a conversation without losing information.
Tools
Ready to use and enabled per agent.
- Knowledge search
- Calendar
- Web search
- Labels
Connect your own HTTP APIs without writing code.
- ERP
- CRM
- Inventory
Use tools from existing MCP servers, including personal sign-in.
- Ticketing
- File storage
- Line-of-business app
Built by P-CATION for your process.
- E-invoice (XRechnung)
- DATEV
- Letters & deadlines
Process first, then AI
Section titled “Process first, then AI”An agent is only as good as the process it’s part of. LIVOI is built by P-CATION, with roots in business intelligence consulting for international corporations and more than ten years of experience with our own ERP system, JASMIN-ERP. We know business processes from the data all the way to the posting.
That’s why we don’t simply copy existing processes one to one. We walk through them with the people who carry them out every day and decide together what an agent takes over, what gets simplified and where a person still decides. Rollout and support are part of it, because new ways of working only succeed when the team is on board.
- 2010 BI consulting for corporations
Business intelligence and data analysis for international enterprises.
- 2015 Our own ERP: JASMIN-ERP
Finance, HR, manufacturing, logistics, service and procurement for SMEs.
- since 2023 LIVOI
Developed with early customers, introduced to the public in 2024.
- 1 Understand the process together
We walk through the process with the people who do it every day, including exceptions, special cases and system breaks.
- 2 Sharpen, don't copy
Not every existing step deserves AI. We clarify what can go, what gets standardized and where a person has to decide.
- 3 Build and test
Agent, tools and integrations are built in short iterations and tested with domain users on real cases.
- 4 Roll out and support
Training, contacts within the team and evaluation in operation. New ways of working need acceptance, not just technology.
In practice: manufacturing & industry
Section titled “In practice: manufacturing & industry”Projects P-CATION has delivered with manufacturers and for its own operations.
What if your ERP answered when you asked?
Talk to Odoo: query projects, quotes and invoices, create opportunities and activities.
What if the chat became a specialist application?
An engineering design as an MCP app: sliders, live charts and a PDF report right in the chat.
What if the fault tree could talk to the service technician?
Guided fault diagnosis from Visio fault trees and repair guides.
What if the catalog knew which kit fits?
From a photo of the registration document to an evidenced parts list with price and fitting time.
What LIVOI agents can do
Section titled “What LIVOI agents can do”The building blocks above in action.
What if the agent didn't just answer, but acted?
Custom tools, MCP servers and project tools connect LIVOI to your systems.
What if every agent knew what the others had already done?
Specialized agents with their own model and tools in one shared chat.
What if knowledge organized itself?
Combine files, live API data and MCP sources in one agent.
What if documents explained themselves?
Answers from long manuals, with sources and answer validation.
What if we could watch AI at work?
Tool calls, labels and the dashboard show what agents are doing.
Communication, sales & service
Section titled “Communication, sales & service”Where customers talk to LIVOI directly.
What if every inquiry became a sale?
Answer inquiries, create leads in the CRM and hand them to sales.
What if consultation appointments organized themselves?
Recognize the request, pick the right calendar, send the booking link.
What if guests could see the lunch menu right in the chat?
Upload the weekly menu; guests ask on WhatsApp or in web chat.